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How do I get my boxes returned to me?

To book the date your boxes are returned, please log in to your account and schedule your preferred date. Your boxes will be delivered to the ground floor.

Please allow a minimum of five working days between the date of request and the delivery date.

What size are the boxes that you provide?

The boxes we provide to you free of charge (current offer) are 51cm x 41cm x 31cm. The maximum weight when packed must not exceed 25kg. 

If you need extra boxes, please contact us.

How can I check my empty box or returned items delivery time slot?

You can check your empty box or returned items delivery timeslot by:

Emailing info@accessboxstorage.com or calling 020 3866 4488 between 09.00 – 17.30 Monday to Friday.

Emailing transport@accessboxstorage.com between 17.30 Friday and 09.00 Monday.

 

How can I get a quote to have my items returned by courier to an overseas address?

You can request a quote to have your items couriered to an overseas address by:

Emailing info@accessboxstorage.com or calling 020 3866 4488 between 09.00 – 17.30 Monday to Friday.

Emailing transport@accessboxstorage.com between 17.30 Friday and 09.00 Monday.

How do I raise a query about the delivery driver of my empty boxes or returned items?

You can raise a query about our delivery drivers by:

Emailing info@accessboxstorage.com or calling 020 3866 4488 between 09.00 – 17.30 Monday to Friday.

Emailing transport@accessboxstorage.com between 17.30 Friday and 09.00 Monday.

Do you sell packaging materials?

Yes, we sell a broad range of packing materials, including bubble wrap and tape. These can be bought during your online ordering process.

Can I take out different levels of Safeguard Protection on different boxes?

No, when you buy additional Safeguard Protection the amount bought is applied to all boxes that you store with us. Access Box Storage will give you £100 Safeguard Protection per box for but if your belongings are worth more than £100, you can increase the level of protection to £150 for as little as 50p per box a month. If you want even more protection, we also offer £250 Safeguard Protection for 90p per box a month.

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Further help? If you still need further help and need to contact us, please send an emailto info@boxstorageforme.com or call us between 10am and 5pm on 020 3866 4448.

Send a message

If you have general box storage enquiries, email info@accessboxstorage.com or call us between 09.00-17.30 Monday to Friday on 020 3866 4448.

If you have out of hours collection or delivery questions, you can email transport@accessboxstorage.com between 17.30 Friday and 09.00 Monday.