Terms and Conditions
In these Terms and Conditions, the following words have the following meanings:-
The Account: is created by You when enquiring on the Website.
This Agreement: these Terms and Conditions and the information set out in the Agreement.
The Baggage Straps: for use with Other Items to allow for product identification, using details as provided by You
Business Day: a day other than Saturday, Sunday or a day on which banks are authorised to close in the UK.
Cardboard Box: the re-usable storage Cardboard Box specified in the Agreement the term ‘Cardboard Box’ can mean a single storage Cardboard Box or multiple storage Cardboard Boxes.
Claim for Damage/Loss: where You make a claim for financial recompense due to damage or loss of Your Goods to the maximum value of liability available under the Terms of this Agreement.
Commencement Date: the date specified in the Agreement.
Condition: when mentioned may mean part or all the Condition referred to.
Due Date: the date specified in the Agreement and the corresponding date in each period specified in the Agreement.
The Goods: anything You store in the Cardboard Box or any Other Items stored as detailed on the list of Other Items.
Optional Increased Safeguard Protection: the optional higher level of Safeguard Protection offered by Access Box Storage in consideration of the Optional Increased Safeguard Protection Charge.
Optional Increased Safeguard Protection Charge: where Optional Increased Safeguard Protection has been purchased by You, this Charge is the amount payable by You in respect of such protection of Your Goods, which We will collect at the time You complete Your Order.
Order: A single request for our Service(s) as provided under the Agreement.
Other Items: any additional items that Access Box Storage agree to store (as listed on the Website) at any time during this agreement, including but not limited to items that will not fit into the Cardboard Box.
Our Fees: the rental Rate specified in the Agreement which does include VAT, shall be paid by You where it is or becomes applicable.
Packaging Materials: items provided by, and considered suitable by Us for use with the packing of the Goods in the Cardboard Box.
Password: the unique and confidential identifier to be used by You to access the Website, created by You as part of Your Account creation process.
Prompt Payment: in respect of payment of each and every sum due under this Agreement, payment on the Due Date or if the Due Date is not a Business Day, then on the next Business Day following the Due Date.
Rate(s): the value put on the Service(s) and associated items offered by Access Box Storage as described and offered on the Website.
Safeguard Protection: the standard protection offered by Access Box Storage in respect of the liability to You for any Claim for Damage/Loss to Your Goods.
Service(s): means storage, Cardboard Box rental and transport services, and other Services as described and offered on the Website.
Storage Facility: the premises on which the Goods are stored by Us.
Termination Date: date of termination of the Agreement in accordance with Conditions 18 and 19.
Terms and Conditions: the Conditions of the Agreement.
Username: the unique identifier to be used by You to access the Website, created by You as part of Your Account creation process. This Username will be the email address provided by You for contact purposes between Us and You.
VAT: Value Added Tax.
We, Us, Our: the storage provider named in the Agreement.
Website: The internet website provided by Access Box Storage for use by You to access Your Account and place Orders under the terms of the Agreement.
You, Your: the customer named in the Agreement or Your authorised representative, whether You are a private individual (a consumer) or a business, public body or commercial entity.
1. This Agreement
1.1. This Agreement is made between Access Box Storage, previously known as Box Storage for Me, (a trading name of Access Self Storage (1) Limited – a company registered in England, registration number 08468217, with its registered office at 93 Park Lane, London, W1K 7TB) and You, being the person wishing to Use the Service(s) and enters into this Agreement by accepting these Terms and Conditions of Service (“You” and “Your”). You must be at least 18 years old to Use the Service. Refer to Condition 19 for full explanation of Termination of the Agreement.
2. Business Customers
This Condition only applies if you are a business customer, in that;
2.1. you confirm that You have authority to bind any business on whose behalf you procure and use the Services or Packaging Materials offered on the Website by Us.
2.2. You acknowledge that this Agreement constitutes the entire agreement between You and Us and supersedes any and all prior agreements, promises, assurances, warranties, representations and understandings between You and Us, whether written or oral, relating to this subject matter.
2.3. You acknowledge that in entering into this Agreement you do not rely on any statement, representation, assurance, warranty (whether made innocently or negligently) that is not set out in the Agreement. You and we agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in the Agreement.
2.4. You acknowledge that nothing in the Condition shall exclude liability for either party’s fraudulent misrepresentation.
2.5. You acknowledge that nothing in this Condition shall prohibit the application of other applicable Conditions within this Agreement.
3. Scope of the Service
3.1. So long as Our Fees are paid up to date, as and when requested by You, Access Box Storage shall
3.1.1. where You request, deliver one or more empty and flat-packed Carboard Boxes and other packing materials to Your specified delivery address no sooner than the 3rd working day (Monday to Friday and excluding Public Holidays) after You order them from Us.
3.1.2. collect the Cardboard Boxes packed with Your Goods from Your specified collection address on the collection date chosen by You on the Website, provided such date is no sooner than the 3rd working day (Monday to Friday and excluding Public Holidays) after You request such collection from Us.
3.1.3. transport the Cardboard Boxes packed with Your Goods to the secure Storage Facility operated by Access Box Storage and store them there.
3.1.4. return each Cardboard Box packed with Your Goods to Your specified return address on the date chosen by You on the Website no sooner than the 5th working day (Monday to Friday and excluding Public Holidays) after You request such delivery from Us.
3.1.5. not be responsible for any events outside of the reasonable control of Access Box Storage, including but not limited to adverse weather conditions, road traffic conditions that may result in the occasional late or cancelled delivery or collection, and no such event shall make Us liable for any delay in, or cancellation of delivery or collection.
3.1.6. provide a standard delivery and collection Service which is available in specified areas from Monday to Friday between the hours of 09:00 to 17:00. Any requests for a delivery or collection outside of these standard hours may be granted and an additional fee applied (see the “Additional Charges Schedule”).
3.2. Access Box Storage will not be responsible for;
3.2.1. dismantling any unit, system, furniture (including flat packs) or any other item;
3.2.2. disconnecting, reconnecting, dismantling or reassembling any appliance, fixture, fitting or equipment;
3.2.3. packing any Goods into Cardboard Boxes; or
3.2.4. unpacking any Goods out of Cardboard Boxes.
3.3. Access Box Storage shall use reasonable endeavours to maintain the Website to enable You access to Your Account and the Services made available by Access Box Storage therein, notwithstanding Conditions 19.7 and 19.8.
4. Your Responsibilities
4.1. You must (and You shall procure that Your agents must):
4.1.1. confirm that throughout this Agreement, the Goods stored from time to time are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods on the Terms and Conditions in this Agreement and that You act as a duly authorised agent of any such person. You also confirm that all taxes and duties have been paid on the Goods, and are responsible for any breach of Customs regulations relating to the Goods. If Your confirmation is or becomes untrue, You shall reimburse Us on an indemnity basis an amount equal to any loss or damage suffered by Us as a result of Your confirmation regarding the true ownership of the Goods being or becoming untrue, and Our damages shall include any loss, damage or expenses incurred by Us (including any reasonably incurred legal fees) arising from any claim, step or action taken by any person who owns or has an interest in the Goods or claims to do so.
4.1.2. be responsible to set up Your Account and You will be required to choose a Password as part of the registration process. Your Username will be the email address provided by You for contact purposes between Us and You.
4.1.3. not divulge any confidential information or data relevant to the Service(s), including but not limited to Your Account Username and Password and be responsible for all activities that occur under Your Account.
4.1.4. notify Us promptly if You become aware or suspect that Your Username and Password have become known to someone else.
4.1.5. inform Us immediately of any change to Your personal details, specifically address, email (electronic mail) address or telephone numbers.
4.1.6. be aware of the availability of Our standard Service, and notify us in a reasonable time and fashion should You wish to request a Service outside of this standard.
4.1.7. inform Us immediately of any damage or defect to the Cardboard Box that could subsequently affect Our ability to securely store Your Goods, or Other Items.
4.1.8. act in a socially responsible manner towards Us and Our agents and observe all Access Box Storage rules and regulations.
4.1.9. adhere to and abide by notices issued by Us from time to time or to which You may be directed by any of Our employees, agents or contractors.
4.1.10. be responsible for checking that any Baggage Straps are secured so that Other Items are identifiable as being part of Your order. We will not be responsible for securing Baggage Straps to Your Other Items. We will not collect any Other Items without attached Baggage Straps.
4.1.11. ensure that the Goods have been securely packed into the Cardboard Box so as not to cause damage or injury or the likelihood of damage or injury to the property of Access Box Storage, Our employees or agents, contractors or other Goods, whether by causing damp, spreading infestation, leakage or the escape of fumes or substances or otherwise.
4.1.12. ensure that all Cardboard Box lids can be closed fully flat to enable the safe collection and secure transportation of the Goods or Other Items.
4.1.13. be responsible for the accurate completion and retention of all necessary documentation and advice relevant to the Service.
4.1.14. ensure that the Cardboard Box does not exceed in Weight 25 kgs.
4.1.15. be present at the designated time and duration of the delivery, collection and return of the Cardboard Box or Other Items; Failure to be available will incur an additional charge as per the “Additional Charges Schedule” for any and all failed deliveries and/or collections.
4.1.16. provide sufficient and adequate vehicle access (and special instructions for general access as necessary) to enable Us to carry out the required Service(s). Failure to have provided for, or informed Us of insufficient and inadequate vehicle access will incur an additional charge as per the “Additional Charges Schedule” for any and all failed deliveries and/or collections (as per Condition 4.1.16).
4.1.17. ensure that the collection and return documentation is signed for by You or Your representative.
4.1.18. ensure that only the required Goods or Other Items for storage are collected, and that all associated documentation completed and signed by You reflects accurately the amount and volume of Goods, Cardboard Boxes and Other Items collected.
4.1.19. agree to examine the Goods carefully upon receipt of them, ensuring that all associated documentation completed and signed by You reflects accurately the amount and volume of Goods, Cardboard Boxes and Other Items delivered and You must notify Us at the time or within 48 hours of discovery of a loss or damage to Your property. Any delay in reporting losses or damage to Goods to Us could make it more difficult for Us to deal with Your claim.
4.1.20. not access the Website or use Access Box Storage’s Services for any reason or in any way that is fraudulent or unlawful or that has the effect of being fraudulent or unlawful whether intended or not.
4.1.21. not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Service or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service.
4.1.22. not probe, scan or test the vulnerability of the Service or any network connected to the Service, nor breach the security or authentication measures on the Service or any network connected to the Service.
4.1.23. not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service, the Website or Access Box Storage’s systems or networks, or any systems or networks connected to the Service or to Access Box Storage or to the Website or use any other device, software or routine to interfere or attempt to interfere with the proper working of the Service or the Website or any transaction being conducted on the Website, or with any other person’s use of the Service or Website.
5. Storage Containers
5.1. Access Box Storage will provide Cardboard Boxes for the use of You to pack your Goods (subject to the Conditions within this Agreement) free of charge, subject to You storing said Cardboard Boxes with Us at our Storage Facility as per the Conditions within this Agreement (see Condition 9.14).
5.2. Access Box Storage will not accept, under any circumstances any storage container other than those supplied by Us.
5.3. As per Conditions 4.1.11 and 4.1.12 We reserve the right to accept or refuse any Goods that will not fit into a Cardboard Box, even if such Goods have previously been accepted/declined as part of Your Order.
5.4. Access Box Storage reserves the right to apply an additional fee (see the “Additional Charges Schedule”) should Cardboard Boxes or Other Items be found to be in excess of our stated maximum weight limit of 25kg once packed and sealed by You.
5.5. You must not (and You must not allow any other person to);
5.5.1. attach anything to the internal or external surfaces of the Cardboard Box or Other Items being stored or make any alteration to the Cardboard Box outside of the relevant instructions in Condition 4.
5.5.2. cause any damage to the Cardboard Box and if You cause any damage You must reimburse to Us the cost of each Cardboard Box damaged at the Rate listed in the “Additional Charges Schedule”. Please note that if this Agreement terminates and if at the Termination Date You have not reimbursed to Us Our replacement costs, We shall be entitled to take payment for the outstanding Account balance from Your authorised payment method.
6. Packaging Materials
6.1. Packaging Materials are supplied subject to the charges as shown on the Website.
6.2. The images of Packaging Materials on the Website are for illustrative purposes only. Your Packaging Materials may vary slightly from those images.
6.3. Any single initial delivery of Packaging Materials is provided by Us free of additional delivery costs as part of the single free delivery of empty Cardboard Boxes (Conditions 3.1), but any additional requests for delivery of such materials will be subject to the charge shown in the “Additional Charges Schedule”.
6.4. Access Box Storage will not accept any return of Packaging Materials as per Condition 9.12.
7. The Goods
7.1. Notwithstanding Condition 3.1.3, Access Box Storage does not warrant that the Storage Facility used by Us is deemed as a suitable place or means of storage for any particular Goods.
7.2. You must not store any of the following;
7.2.1. food or perishable items of any kind whatsoever;
7.2.2. plants, birds, fish, animals or any other living creatures.
7.2.3. combustible or flammable materials, gasses or liquids such as paint, petrol, oil or cleaning solvents;
7.2.4. firearms, explosives, weapons or ammunition;
7.2.5. chemicals, radioactive materials, biological agents;
7.2.6. toxic waste, asbestos or other materials of a potentially dangerous nature;
7.2.7. any item which does or could emit any fumes, smell or odour;
7.2.8. any illegal substances, illegal items or property illegally obtained;
7.2.9. compressed gases;
7.2.10. items requiring specialist storage, including but not limited to bullion, coin, stamps, bonds or securities, fine wines, precious stones, jewellery;
7.2.11. antiques and fine art unless specifically agreed with Us in writing, in advance of storing such Goods in the Cardboard Box;
7.2.12. any actively powered electrical appliances or devices, or items containing batteries;
7.2.13. flammable solids which includes but is not limited to lithium-ion batteries of any size or rating;
7.2.14. miscellaneous Dangerous Substances and Articles which includes but is not limited to lithium-lon batteries of any size or rating;
7.2.15. any Goods that may detrimentally affect anything or anyone outside of Your Cardboard Box; or
7.2.16. any Goods including, but not limited to those listed in this Condition which contravene in any way the laws of the United Kingdom or any other applicable regulation(s).
7.3. Access Box Storage reserves the right to vary the list of Prohibited Goods from time to time when We deem it necessary, and such variances will be displayed on the Website and may, if necessary be notified to You by email. You are responsible for regularly reviewing these Conditions, Terms and Notices.
7.4. We reserve the right to refuse to deliver to You any Goods or accept delivery of Goods from You if in Our reasonable opinion;
7.4.1. the safety of any person in Our service, or the security of the Website would be put at risk; and/or
7.4.2. the Cardboard Box may contain items detailed within Condition 7.2.
8. Our Rights to open the Cardboard Box
8.1. You recognise and accept that We have no need, desire or requirement to access/open the Cardboard Box as part of Our Service. However, You agree to allow Us and Our agents and contractors to open the Cardboard Box to gain entry:
8.1.1. at any time without notifying Youif We reasonably believe that the Cardboard Box contains any items described in Condition 7.2 or is being Used in breach of Condition 7.3 or such entry is effected incidental to the exercise of Our powers pursuant to Condition 8.1.1;
8.1.2. If We are required to do so by the Police, Customs & Excise, Fire Services, Local Authority or by a Court Order, and where so ordered by said authorities pass any required items
8.1.3. to obtain access in accordance with Condition 10;
8.1.4. to prevent injury or damage to persons or property;
8.1.5. if We reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property; or
8.1.6. if we reasonably believe that inappropriate materials or process have been used by You to package the items, and where necessary may re-package the items at Your cost (see the “Additional Charges Schedule”).
8.2. Where We have exercised Our rights to enter the Cardboard Box pursuant to Condition 8.1, we will ensure that on Our closing of the Cardboard Box, the Cardboard Box is secured.
9. Charges and Payments
9.1. Our standard charges are shown on the Website and include VAT at the current Rate. Should the VAT rate change, the charges will reflect the change in VAT from and including the date the change takes effect.
9.2. It is a Condition that You provide Access Box Storage with at least one valid credit or debit card before commencement of the Services and at all times thereafter until the Agreement is terminated.
9.3. The debit, credit and charge cards accepted by Us are those listed on the Website on the date on which Your Order is placed.
9.4. Access Box Storage (or any authorised third party engaged on its behalf) will save Your credit or debit card information in an encrypted format and Use it for all future charges (standard or additional) which will be automatically applied unless You notify Access Box Storage via email to info@accessboxstorage.com.
9.5. Please note that all payments made by You to Access Box Storage under this Agreement will be processed by Our parent company, Access Self Storage (1) Limited, 93 Park Lane, London, W1K 7TB.
9.6. You may choose to sign up to the Service on the Website either:
9.6.1. on a rolling month by month basis;or
9.6.2. for a specified minimum period of months chosen by You.
9.7. You shall pay to Access Box Storage charges for the Service as follows:
9.7.1. where You sign up to the Service on a rolling month by month basis, You shall pay Access Box Storage’s standard Rates for the time being in force as detailed on the Website; or
9.7.2. where You sign up for a specified minimum period of months, You shall pay Access Box Storage’s set charge for the minimum period in advance as notified to You.
9.8. Where You sign up to the Service for a specified minimum period of months You will have the option to extend this Service for a further chosen specified period of months using Your Account or by contacting customer services. If You do not choose to extend the Service, You shall either:
9.8.1. terminate the Agreement in accordance with Condition 19.2.1; or
9.8.2. be deemed to sign up to the Service on a rolling month by month basis and shall pay to Access Box Storage charges for the Service at the standard Rate in accordance with Condition 9.7.1:
9.9. Access Box Storage’s charges are payable by credit card or debit card in advance as follows:
9.9.1. charges for Access Box Storage to send You empty Cardboard Boxes and Packaging Materials (as required) will be payable when You place an Order on the Website;
9.9.2. If You sign up to the Service on a rolling month by month basis as per Condition 9.7.1:
9.9.2.1. charges for the first month’s storage and any charges for any Optional Increased Safeguard Protection purchased as per Condition 11.2 will be payable when You place an Order on the Website;
9.9.2.2. charges for subsequent months storage and any charges for any Optional Increased Safeguard Protection will be payable monthly on the anniversary date that Your Cardboard Box is collected from Your specified collection address for transit to Our Storage Facility; and
9.9.2.3. charges for storage, and any charges for any Optional Increased Safeguard Protection for the month in which Access Box Storage returns the Cardboard Box to You, will be payable in full when You arrange for Your Cardboard Box to be returned (refer to Conditions5).As the monthly storage charge is taken in advance a part month notice will incur a full month storage charge and no part month refunds will be given (as per Condition 19.2.1).
9.9.3. If You sign up to the Service for a specified minimum period of months as per Condition 9.7.2 and You request the return of Your (any and all) Cardboard Box before the end of the specified minimum period, You will be liable for all Fees, and any charges for any Optional Increased Safeguard Protection for those Cardboard Boxes up to the end of the agreed minimum period, and charges for the return of Your full Cardboard Boxes. These Fees will be payable when You place an Order on the Website. As the full storage charge for the specified minimum period is taken in advance any notice givenby You will still incur the full specified minimum period storage charge and part term or early notice refunds will not be given as per Condition 19.2.1.
9.9.4. Charges for Access Box Storage to return Your Cardboard Box to Your specified return address are payable in full via logging in to The Account when You place the request for Access Box Storage to return Your Cardboard Box to Your specified return address, irrespective of whether You have signed up for the rolling monthly contract (as per Condition 9.7.1) or a pre-paid term of storage (as per Condition 9.7.2).
9.10. Applicable charges are those specified on the Website at the time of placing an Order.
9.11. Access Box Storage reserves the right to apply additional charges (as listed in the “Additional Charges Schedule”) resulting from potentially (but not necessarily limited to):
9.11.1. a failed collection or delivery of a Cardboard Box exceeding the weight limit (refer to Condition 4.1.14);
9.11.2. a failed collection or delivery or removal from storage of a Cardboard Box containing Prohibited Goods listed in Condition 7.2;
9.11.3. a failed collection or delivery of a Cardboard Box that has not been securely and properly packed (refer to Conditions 4.1.10, 4.1.11, 4.1.12 and 4.1.13);
9.11.4. a failed collection or delivery due to You or someone authorised by You not being available at the premises at the specified time (refer to Condition 4.1.15);
9.11.5. a failed collection or delivery due to insufficient access (refer to Condition 4.1.16);
9.11.6. You providing insufficient or inaccurate address information (refer to Condition 4.1.5);
9.11.7. delivery, collection or return of the Cardboard Box taking over 15 minutes to complete from arrival at Your address through no fault of Access Box Storage or its authorised carrier;
9.11.8. You request that delivery, collection or return of the Cardboard Box be carried out outside of standard working hours (09.00 - 17.00 Monday - Friday) and this request is granted;
9.11.9. Access Box Storage or its authorised carrier having to deliver or collect Your Cardboard Box from above the ground floor without being able to use a lift; and/or
9.11.10. any other reason due to Your failure to fulfil Your responsibilities under the Agreement.
9.12. If You purchased Packaging Materials and no longer require them, Our policy is that no refunds will be available. Your statutory rights are not affected.
9.13. A ‘Grace Period’ of up to two weeks is provided for:
9.13.1. packing of Your empty Cardboard Box prior to collection and transportation to Our Storage Facility. Once this Grace Period has expired, a daily Cardboard Box rental charge shall apply for any period the Cardboard Box has been in Your custody, including the Grace Period as set out in the “Additional Charges Schedule”;
9.14. Access Box Storage does not charge for the Cardboard Box on the condition that the Cardboard Box is stored with Access Box Storage. In the event that You do not store the Cardboard Box with Access Box Storage after 1 calendar month from the date of the Grace Period ending (as per Condition 9.13.1), You will be deemed to have taken responsibility of the Cardboard Box and will be charged accordingly as per the Rate as set out in the “Additional Charges Schedule”.
9.15. One delivery/collection (as appropriate) is provided free for:
9.15.1. delivery of empty Cardboard Boxes prior to You packing. If this group of Cardboard Boxes is split into multiple deliveries, delivery charges will become due as set out in the “Additional Charges Schedule”;
9.15.2. collection and transportation of full Cardboard Boxes, after having been packed by You from Your nominated address to Our Storage Facility. If the group of Cardboard Boxes is split into multiple collections, collection charges will become due as set out in the “Additional Charges Schedule”:
9.15.2.1. Any additional Cardboard Boxes over and above the agreed and paid for volume within Your Order may be treated as a separate Order and may be covered as a separate entity under the Terms of this Agreement; and
9.16. Access Box Storage may alter Our Fees (including but not limited to storage and Safeguard Protection) at any time by giving You written Notice and the new Fees shall take effect on the first Due Date occurring not less than four weeks after the date of Our Notice. If You do not agree with the level of the new Fees under this Agreement, You may serve Notice on Us to terminate the Agreement in accordance with Condition 19.2.1.
9.17. Access Box Storage may review the Rates for empty Cardboard Boxes and packing materials from time to time. If Access Box Storage increases the standard Rates, the increased Rates will take immediate effect for all new Orders.
9.18. The Prompt Payment of each and every sum whether invoiced or not, owing from You to Us from time to time under this Agreement (“Your Debt”) is an extremely important part of this Agreement, and if You fail to pay any sum owing under this Agreement on the Due Date for such sum, You agree to compensate Us in full against all reasonable costs expenses and outgoings incurred by Us in obtaining payments from You in the event a failed payment occurs for any reason. This may include a monthly administration charge (as shown in the “Additional Charges Schedule”) for each month Your account remains in arrears.
9.19. If payment is not forthcoming Your agreement may be terminated and a further administration charge will be added to Your Account (see the “Additional Charges Schedule”) in addition to any costs incurred by Us, should We have recourse to ask a debt collection agency to collect payment from You.
9.20. In addition to Our rights to recover payment of Your Debt pursuant to Condition 10 (and the sums referred to in that Condition) We may also terminate this Agreement under Condition 19.2.2.
10. Our Rights to withhold and sell-off Goods to recover payment
The Terms of this Condition are additional to and without prejudice to all or any rights Box Storage For Me or You may have under common law or otherwise.
10.1. The Terms of this Condition are additional to and without prejudice to all or any rights Access Box Storage or You may have under common law or otherwise.
10.1.1. keep hold of some or all of Your Goods until We have received payment in full of all the Fees You owe Us and You shall pay UsFees at the same Rates as under this Agreement or if this Agreement has been terminated at the Rate payable immediately prior to termination; and
10.1.2. exercise immediately the rights described below in Condition 10.5 and sell such of Your Goods as is necessary for Us to recover payment of Your Debt in full.
10.2. You will remain responsible for all storage charges and other associated costs reasonably incurred by Access Box Storage whilst withholding or disposing of the Goods. However, in the event that you do not pay all sums (including interest) owing from You to Us when payable, we are relieved of any duty howsoever arising in respect of the Goods, which continue to be held solely at your risk.
10.3. If We decide to exercise either of Our rights set out in Condition 10.1, You authorise Us:
10.3.1. to refuse You and Your agents access to the Goods;
10.3.2. to enter/open the Cardboard Box or Other Items (where applicable) to gain entry;
10.3.3. to remove and retain the Goods; and
10.3.4. ultimately to dispose of some or all of the Goods in accordance with Condition 10.5.
10.4. Before We sell the Goods, We will give You Notice either in writing, by registered or signed for delivery, or email communication at Your specified postal or email address (see Condition 4.1.5) or any address in England and Wales notified by You to Us in writing prior to Our Notice, specifying the amount of Your debt & administration costs at the date of the Notice and directing You to pay. If payment is not made within seven days after the date of the Notice, We will sell the Goods. We will not give You any further Notice of any intended sale.
10.5. We will sell the Goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale and administrative charges relating to the debt collection and auction / disposal of Your Goods.
10.6. If the proceeds of sale are insufficient to discharge the costs of sale incurred by Us and Your Debt without deduction, You must pay any balance outstanding to Us within seven days of a written demand from Us which will set out the balance remaining due to Us after the net proceeds of sale have been credited to You.
10.7. If the Goods cannot be sold for a reasonable price or at all (for any reason whatsoever), or despite Our efforts they remain unsold, You authorise Us to treat them as abandoned by You and to destroy or otherwise dispose of them at Your cost. Should Access Box Storage receive monies on disposal of the Goods, the net proceeds shall be applied to Your Account against any outstanding balances and, if necessary paid to You without interest less an administrative fee (as listed in the “Additional Charges Schedule”).
10.8. If, having made all reasonable efforts to do so Access Box Storage is unable to return any monies owed to you following the actions taken as per Condition 10.7, including having given not less than 60 days written Notice Access Box Storage may retain said monies for its own account.
11. Liability for any Claim for Damage/Loss
11.1. As part of the standard charge Access Box Storage provides, at no cost, the Safeguard Protection product for all loss of, damage to, deterioration and destruction of the contents stored within each Cardboard Box up to a maximum value of £100, subject to condition 11.3.. This is where loss of, damage to, deterioration and destruction arises as a result of fire; lightning; explosion; earthquake; aircraft or articles dropped therefrom; storm; flood; bursting and/or leaking pipes; ingress of water of other liquid substance; moth, insect or vermin from an external cause; theft accompanied by forcible and violent entry to or exit from the building or Unit; riot, strike, civil commotion; malicious damage; impact by vehicle or railway rolling stock and/or collision or overturning of the conveying vehicle during:
11.1.1. transportation of the Cardboard Box from Your nominated address to Our Storage Facility;
11.1.2. storage of the Cardboard Box at Our Storage Facility; and
11.1.3. transportation of the Cardboard Box from Our Storage Facility to Your nominated address.
11.2. You may choose to purchase Optional Increased Safeguard Protection for a monthly Fee at the standard Rates for the time being in force as detailed on the Website. Such Optional Increased Safeguard Protection purchased is done so on the basis that such Optional Increased Safeguard Protection is required for the entirety of the term of the Service being in effect between Us and You for Your Goods, whereby any Claim for Damage/Loss to the value of the Optional Increased Safeguard Protection purchased will be applicable to a Good or Goods in one or more Cardboard Boxes, but that the total value of liability to Access Box Storage will not exceed the total of £100 per Cardboard Box or to the Optional Increased Safeguard Protection value purchased, whichever is the higher, subject to the storage and Safeguard Protection charges being fully paid up to date.
11.3. Access Box Storage does not currently offer Safeguard Protection or Optional Increased Safeguard Protection for Other Items i.e. any items not stored within the Cardboard Box(es) provided by Access Box Storage. If We agree to accept Other Items then We do so on the understanding that they are at Your own risk for any loss and/or damage.
11.4. If You choose to purchase Optional Increased Safeguard Protection in accordance with Condition 11.2, the monthly Fee for such Optional Increased Safeguard Protection will be as notified to You when You place the Order on the Website.
11.5. Access Box Storage does not currently offer Optional Increased Safeguard Protection in respect of fragile items, including but not limited to:
11.5.1. Household Goods significantly constructed of glass and other similar materials, including but not limited to glassware, crockery, cookware and other similar items unless suitably packed within Access Box Storage Packaging Materials;
11.5.2. Ornamental and decorative Goods with any glass or similar material content;
11.5.3. Electronics; and/or
11.5.4. The outside of suitcases, bags, sports bags, plastic containers and hard cases for instruments unless suitably packed and protected by Access Box Storage Packaging Materials.
12. Our general liability to You
12.1. Our entire liability to You under this Agreement (including as a result of Our breach of this Agreement and/or negligence by Us, Our agents and/or employees), shall not exceed the lesser of (a) the actual value of The Goods (true total replacement value or the original purchase price whichever is the lower) or (b) either the £100 per Cardboard Box of Safeguard Protection or where purchased the Optional Increased Safeguard Protection value per Cardboard Box (as per Condition 11.2) provided this does not exceed (a).
Subject to any exceptions set out in the Agreement:
12.2. In addition to Condition 12.1, We exclude all liability to You in respect of:
12.2.1. loss or damage relating to Your business, if any, including but not limited to, lost profits, business interruption, loss of goodwill or reputation, and loss of future profits or business, regardless as to how such loss or damage was caused;
12.2.2. loss or damage to the Goods which does not arise as a direct consequence of any breach of this Agreement by Us or any deliberate or negligent act or omission on Our part; and/or
12.2.3. loss or damage to the Goods which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused.
12.3. You promise and assure Us that:
12.3.1. You have declared in the Agreement the true total replacement value of all the Goods, and that other than this information Access Box Storage is unaware of the contents of the Cardboard Box or the type and value of the Goods;
12.3.2. In the event of any claim, Access Box Storage shall be entitled to require proof of the cost price and the current replacement cost of the Goods. You must respond promptly to Our enquiries and requests for information in respect of the Goods. If you do not provide Us with any information or documentation requested by Us within 14 days of such a request Access Box Storage will not be liable to You for the loss of or damage to the Goods;
12.3.3. the aggregate value of the Goods stored from time to time will not exceed that value, unless specifically agreed otherwise with Us; and
12.3.4. this promise/assurance is repeated by You to Us at each Due Date.
12.4. We do not exclude liability for physical injury to or the death of any person which is a direct result of Our negligence or wilful default or that of Our agents and/or employees whilst in our employ.
12.4.1. We exclude any liability for physical injury or the death of any person whilst said person was using Our Website as in this instance Our involvement with You is purely web-based.
12.5. Whilst we endeavour to ensure that the information on the Website is correct, We do not warrant its completeness or accuracy; nor do we commit to ensuring the Website remains available should said availability be affected by events out of Our control, or that the material on the website is kept up to date.
12.6. In its entirety, Condition 12 shall survive the Termination date of the Agreement.
13. Your Liability To Us
13.1. You shall reimburse and indemnify Access Box Storage in full an amount equal to any and all damages, liabilities, costs, claims and expenses that Access Box Storage may incur as a result of Your use of the Service, use of the Website, or any breach by You of this Agreement.
14. Circumstances Beyond Either Our Control Or Your Control (Force Majeure)
14.1. In the event of circumstances which are outside Our reasonable control and their consequences, We do not agree and are not obliged by this Agreement to maintain the safety or security of the Goods in order to keep the Goods free from damage or loss. Neither You nor We shall have any liability under or be deemed to be in breach of this Agreement for any delay or failure in performance of this Agreement which results from circumstances beyond the reasonable control of that party. Such circumstances include but are not limited to any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any of Our Service Websites or the Goods including the Cardboard Box, or arrest or seizure or confiscation of Goods by competent authorities.
15. Indemnity
15.1. You agree to indemnify fully, defend and hold Us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other liabilities arising out of the use of the Website, or the use by any other person accessing the Website using Your Account and/or Your Personal Information.
16. Ownership Of Rights
16.1. All rights, including copyright in respect of the Service and the Website are owned or licensed to Access Box Storage.
16.2. Access Box Storage is a trading name of Access Self Storage (1) Limited.
17. Assignment And Sub-Contracting
17.1. You shall not assign, sub-license, sub-contract or otherwise deal with all or any of Your rights, duties, responsibilities and obligations under this Agreement without the prior written consent of Access Box Storage.
17.2. This Agreement shall be binding on your personal representatives, successors, partners and permitted assigns.
17.3. Access Box Storage shall have the right to assign all or any of its rights, duties, responsibilities or obligations under this Agreement and in the event of such assignment shall, if required or requested, give Notice to You.
17.4. Access Box Storage may sub-contract the performance of any of its duties and obligations to any third party (including but not limited to transportation and storage), but such sub-contracting will not relieve Access Box Storage of any liability under this Agreement.
18. Cancellation Rights
18.1. Each request for the Service (the Order) by You shall constitute a separate contract between You and Access Box Storage under the terms of this Agreement, unless this Agreement has been cancelled as per Condition 19. Cancellation of an Order shall not constitute closure of Your Account or the Termination of the Agreement, unless Condition 18.3 has been exercised.
18.2. You may amend or cancel your Order or any part of the Order at any time prior to the cut-off time for the arrangement for deliveries or collections, as appropriate. The cut-off time will be stated in the Website FAQ’s and currently is set at 15.00 (3pm) on the Business Day falling 2 days prior to Your arranged delivery or collection as appropriate (based on our standard day 1 for day 5 Service). If You wish to exercise this right you must notify Access Box Storage by email at info@accessboxstorage.com.
18.3. You have the right to cancel this Agreement within 7 Business Days of making this Agreement. If You wish to exercise this right you must notify Access Box Storage by email at info@accessboxstorage.com. However, if You have requested delivery of empty Cardboard Boxes (Condition 3.2) or collection of full Cardboard Boxes (Condition 3.3) to take place on a date which falls before this cancellation period expires, then the Service will have commenced on that date and You shall no longer have the right of cancellation of the Agreement.
18.3.1. With reference to Conditions 6.3 and 9.12, cancellation of the Agreement will only be deemed to have been successfully completed once payment for any and all Packaging Materials has been completed, and the Terms of Condition 18.3 have been met.
18.4. Once the services have commenced you will no longer have any Agreement cancellation rights. Your Agreement will then terminate once return fees have been paid, all goods have been delivered back to you, and any Additional Charges have been settled.
19. Termination
19.1. This Agreement shall expire on the Termination Date as described in the Conditions following: and
19.2. Either You or We may terminate the Agreement:
19.2.1. by giving not less than one month written Notice to the other by way of email communication, and the full payment of any outstanding charges or payments (the storage charge is taken in advance therefore any notice to Terminate given will incur full payment for the already paid for storage term and no refunds will be givenirrespective of the number of months pre-paid):
19.2.1.1. full Termination will take effect from the date the Goods are delivered to You, whichshall be the Termination Date or the date by which all outstanding charges are satisfactorily settled by You under Your Account (whichever is the latest);
19.2.2. If the other party commits a serious breach of any term of this Agreement andby giving Notice by way of email communication to the other (in the case of a breach capable of being remedied) shall have failed within fourteen days from the date the notice was served to remedy the breach. The Termination Date shall be the date the notice is effectively served by one party or the other in accordance with Condition 21.11.
19.3. In default of Prompt Payment of Our Fees and any payments due to Us under this Agreement, We are relieved of any duty howsoever arising in respect of the Goods and they are held solely at Your risk, except where any loss or damage to the Goods is caused wilfully or negligently by Us and Our agents and contractors. We may treat any and all Goods which have not been arranged for return to You by Access Box Storage within 15 days after the Termination Date, the arrangement of which is Your responsibility, as abandoned and may dispose of them in accordance with Condition 10 and those Conditions relevant within.
19.4. Where this Agreement has terminated and where any payments are still outstanding from You, You must pay Us in full including any outstanding rental, Safeguard Protection product and/or administration charges as detailed in Condition 9 before We will release the Goods to You.
19.5. The accrued rights, remedies, obligations and liabilities of each party as at Termination shall not be affected, including the right to claim damages in respect of any breach of the Agreement which existed at or before the Termination Date, and Conditions which expressly of by implication have effect after Termination shall continue in full force and effect.
19.6. Access Box Storage may block, terminate or suspend Your and (where deemed necessary) any other user’s access to the Website at any time for any reason in Our sole discretion, even if access continues to be allowed to others, with immediate effect by giving You Notice by email.
19.7. Access Box Storage may discontinue, suspend or modify the Website at any time without Notice.
20. Our Use of Your personal information
20.1. You acknowledge that We may wish to Use the information given by You, including Your personal information, for marketing and other purposes, We believe may be of interest to You. If You do not consent to receiving marketing or other materials, You should contact Us by email at dataprotection@accessstorage.com.
20.2. Access Box Storage processes information about You in accordance with its Privacy and Cookies Policy. By using this Service and Website You consent to this processing.
21. General Provisions
21.1. Any delay by Us in exercising or failure to exercise any of Our rights under this agreement will not affect Our rights or be a waiver of those rights, nor will any partial exercise of any right exclude a further exercise of that right.
21.2. Save as expressly provided in these Terms and Conditions, this Agreement constitutes the whole Agreement and understanding between You and Access Box Storage relating to the Service. Your use of the Service is deemed to be acceptance of these Terms and Conditions on Your part.
21.3. Access Box Storage reserves the right to update these Conditions from time to time when We deem it necessary, and such changes will be displayed on the Website and may, if necessary be notified to You by email. You are responsible for regularly reviewing these Conditions, Terms and Notices. If You do not agree to any such change then You must immediately stop using the Service and terminate this Agreement as per Condition 19.2.1.
21.4. Every provision in this Agreement is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.
21.5. We intend to rely upon the written terms contained within this Agreement. You should not rely upon any promises, representations, or claims made by any of Our employees, agents or contractors which are not also contained within this Agreement. Any changes to this Agreement which are agreed between Us and You must be recorded in writing and it is Our practice to ensure that such documents are signed on Our behalf by one of Our directors.
21.6. These Terms and Conditions are only available in the English language.
21.7. Where you supply any feedback, You agree and acknowledge that Access Box Storage shall not have any confidentiality obligations in relation to such feedback and may incorporate such feedback into the Website or Services, along with any other feedback, suggestions or requests provided by You. Any such feedback should be sent by email to info@accessboxstorage.com.
21.8. You may not assign any of Your rights under this Agreement or part with possession of the Cardboard Box or Goods whilst in force on this agreement to any other person, firm or company. Should You do so or attempt to do so, this will be treated as a serious breach of the Agreement under Condition 19.2.2.
21.9. You agree that it is not the intent of this Agreement to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
21.10. This Agreement shall be governed by English Law and You and We submit to the exclusive jurisdiction of the English courts.
21.11. Any Notice given under this Agreement must be in writing and may be served by email (electronic mail) to the person notified. Your address for service of Notices shall be Your email address written in the Agreement or any other address in England and Wales which You have previously notified to Us in writing (pursuant to Condition 4.1.5). Any Notice to You will also be sent to any owner (whether sole, joint, or co-owners) the name and address of whom We have been previously notified by You. It is an option that We may Use to send Notices by pre-paid post rather than electronic mail. Any Notice to Us must be sent to Our email (info@accessboxstorage.com) or Our postal address set out in the Agreement. A Notice will be deemed to have been served at the time of sending an email or postal delivery or forty-eight hours after it has been placed in the post.
21.12. Before taking any court proceedings for anything arising out of this Agreement (apart from emergency court proceedings), the parties may decide to attempt to resolve the matter informally, in which case the complaining party should inform the other person in writing of the dispute in as much detail as possible and You and We may agree to try informal conciliation. If the dispute cannot be resolved informally within a reasonable period of time, You and We may agree to Use the Centre for Effective Dispute Resolution to try to resolve the dispute amicably by using a recognised alternative dispute resolution procedure before taking any other step. If the dispute is not resolved to mutual satisfaction within a reasonable period of time, You or We can submit the dispute to the Court. This Condition does not prevent or otherwise restrict either You or Us from referring any dispute between Us directly to the Court without first having tried to resolve the matter informally, nor does it affect the right of either You or Us to terminate this Agreement.
22. Additional Charges Schedule
In addition to the monthly charges specified in condition 9, we may charge the following reasonable additional charges (displayed as inclusive of VAT), if any event listed in this schedule occurs. The events listed in this schedule are non-exhaustive, applicable or otherwise at the sole discretion of Access Box Storage, and other additional charges may be payable where notified to you.
| Event | Additional Charge (GBP) |
| Goods Return Fee (GRC) per order | £29.00 per order |
| Saturday collection or delivery. | £60.00 per collection or delivery |
| Copy of lost documentation. | £5.00 per copy |
| Overweight Item Charge | £5.00 per collected or delivered item will be added if the item exceeds 25kg in weight Plus £5.00 per stored item / month will be added if the item exceeds 25kg in weight |
| Missed collection/delivery or incorrect address. Applicable when you or your representative is not present within 15 minutes of the arrival of the driver at the appointed time, or the address provided by you is incorrect. | £25.00 per missed collection or delivery |
| Inadequate vehicle access charge. Applicable where insufficient and inadequate vehicle access was not notified to us and caused a failed delivery. | £25.00 per missed collection or delivery |
| Unmarked Cardboard Boxes (No Name – Reference Number – Number of Pieces) | £2.50 per Cardboard Box |
| Incomplete Paperwork (not filling in the collection note when the driver collects the goods) | £25.00 |
| Unused Cardboard Boxes that are damaged / not returned | £5.00 per Cardboard Box |
| Additional packaging material delivery charge. Applicable for any delivery other than the initial inclusive “free of charge” delivery. | £10.00 per delivery |
| Cardboard box re-packaging charge. Applicable if we (under Condition 8 of our Terms and Conditions) have opened your cardboard box and subsequently re-package it. | £12.00 per Cardboard Box, in addition to the cost of packaging materials used by us |
| Prohibited goods rejection / return charge. Applicable if your previously accepted cardboard box is subsequently found to contain prohibited goods. | £10.00 per Cardboard Box removal charge £5.00 per Cardboard Box handling charge £25.00 per return fee per journey |
| Failed full box collection charge. Applicable when at the designated and informed day/time of collection, the entire order of cardboard boxes are found to contain prohibited goods. | £50.00 per failed collection |
| Incomplete paperwork charge. Failure to complete paperwork when the driver comes to collect your goods. | £25.00 per failed collection |
| Rejected box charge. Applicable should any full cardboard box ready for collection from you for transportation to our storage facility be found to contain prohibited goods, or be inadequately packed, but the rejected cardboard boxes did not constitute a “failed full box collection”. | £5.00 per Cardboard Box |
| Waiting time charge. Applicable if the collection or delivery takes in excess of the inclusive 15 minutes from the time of the arrival of the driver. | £10.00 per 15 minutes or part thereof |
| Additional cardboard box collection or delivery. Applicable when your required collection or delivery cannot be completed in a single journey. | £19.00 per collection or delivery |
| Debt administration charge. | £20.00 per calendar month or part thereof |
| Termination (debtor) charge applicable when your account is terminated following non-payment of any outstanding debt. | £50.00 per termination |
| Goods disposal administration charge. Applicable should goods be required to be destroyed under condition 10.7 of This Agreement. | £50.00 per disposal |
| Non-cardboard box items (Other Items) which are not able to be packed into a cardboard box and are NOT listed on the website can be stored on request subject to approval. | Unless stated on the website, the monthly storage and transportation charges are available on request only |
| Order amendment / cancellation charge. Applicable where you contact us to amend or cancel any part of the service after any and all advertised cut-off times. | £25.00 per collection or delivery |
| Payment card failure charge. Applicable should your bank or payment card issuer fails to authorise or process any payment due from you to us pursuant to this Agreement. | £5.00 per failure |
| Surcharge for delivery or collection of part or all of total boxes/items in storage during the life (i.e.; prior to the end) of the continuing storage contract. | £20.00 |
23. Competitions and Prize Draws and Discount Codes
23.1 For Terms and Conditions for our competitions, prize draws, and discount codes please click here.
Head Office / Customer Services
Access Self Storage
93 Park Lane
London
W1K 7TB
Tel: 0800 522 122
Last updated 29th May 2020